FAQS

HOW DO I TRACK MY ORDER OR CHECK ITS STATUS?

Remember to keep your order number and email ID ready!

HOW CAN I MAKE CHANGES TO MY ORDER?

Please login to your account to access your orders. If you do not have an account yet, please sign up using the email ID and phone number you have provided while placing your order, following which you can access your order history.

WHEN WILL MY ORDER REACH ME?

The time may vary depending on the shipping address, holidays, and couriers.

HOW SECURE ARE ONLINE PAYMENTS ON THIS WEBSITE?

All communication through the website are secure and encrypted. We use well-established online payment gateways, making any transaction through our website extremely safe.

I ENTERED THE INCORRECT SHIPPING ADDRESS – CAN YOU CHANEGE IT FOR ME?

Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatchedVthen we sadly cannot make any changes for you.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you received and further details of the problem within 30 days of receiving your order.

I FORGOT TO APPLY MY DISCOUNT CODE, CAN I STILL APPLY IT?

Please contact us with your order number and promo code ASAP and we’ll do our best to take care of it!